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Delivery & Returns

SHIPPING AND DELIVERY POLICY - www.teateaexpress.com (and teateaexpress.co.uk)


This policy is part of the terms and conditions in using the website www.teateaexpress.studio applies to all sales from the website. Should you need any help please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

(1) (a) The Website is a venue/facilitator and we are not involved in any sale or transaction between any seller and buyer. Therefore, the Seller is responsible for ensuring that the correct shipping and delivery charges will be displayed on checkout and calculated for delivery to the shipping address you provide.
(b) Sellers may offer a range of delivery options (different shipping methods and services) so please ensure that you select the option you require. However, sometimes these options may be limited because of the type of product or country you want the product to be shipped to. If you have any queries about shipping please contact the Seller directly using the details they provide on the Website.
(c) Although you may have a choice of delivery options, where applicable, only basic delivery charges (the cheapest) are refundable, unless the product that is supplied to you by the Seller is damaged or faulty (see the Returns and Refunds Policy).
(d) If you have any particular shipping requirements then you please contact the Seller directly using the details they provide on the Website.
(2) Where a Seller offers free shipping then, unless the product description says otherwise, this will be to an address in mainland England, Wales, Scotland and Northern Ireland.
(3) Unless checkout, the product description or order confirmation says otherwise, Sellers aim to dispatch products to you within 7 days of the date of accepting your order. The law says that Sellers must dispatch products to you within 14 days so if there is going to be a delay the Seller will let you know by email so you can cancel your order or choose another product. However, despatch and delivery times are only estimates and Sellers are not responsible for late delivery or unavailability of products.
(4) If for some reason the Seller is unable to dispatch the exact product you have ordered, then the Seller will either refund the price paid for that item or will email you and offer you an alternative item.
(5) Where the Seller is responsible for delivery, the risk in any products will pass to you when they are delivered to you.
(6) Taking delivery of products is entirely your responsibility. If you are unable to take delivery and the products are returned to us, then we will arrange one redelivery.
(7) Delivery of some products may be by a service which requires a signature (this usually must be someone aged 18 or over), on receipt. Your signature, or that of someone on your behalf, confirms receipt of the products but also the state of the package received – see (8) below.
(8) When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the products for any damage. If there is any damage whatsoever, or if, for example, a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel, 'Received Damaged'. Please then follow the instructions in the Returns and Refunds Policy. 

 

INTERNATIONAL SALES

 


The Website brings together Buyers and Sellers from around the world. This policy particularly applies if you are buying from a Seller who is located in a country which is either not your country of residence and/or where you want your products to be shipped – we refer to this as international sales.

(1) The price of products is displayed in British pounds, GBP and so you will be paying using GBP. If your own payment method is not GBP (for example, in Euro or US$,) then your payment method provider may make a charge for paying in GBP and they will also calculate the rate of currency exchange. Currency exchange rates and charges are your responsibility so you may wish to check this with your own payment provider before placing your order.
(2) Since the Website brings together Buyers and Sellers from around the world, delivery of products to an international address (one which is located in a different country to the one in which the Seller is based in) is at your own expense and risk and so we always advise that you to check directly with customs officials in the country where any delivery address is located so that you understand what duties or other charges may be imposed if you ask goods to be delivered to that country.
(3)(a) You are solely responsible for complying with any import laws and requirements which apply to the country where the delivery address is located.
(b) In addition to the actual purchase price of the products, you will be solely and fully responsibility for any and all tax/duty costs, fees, liabilities, handling charges, shipping costs, insurance which may arise or apply to your order and delivery.
(4) This means that Sellers will not be responsible for any costs incurred as a result of any delivery of products to you.
(5) With all international sales we also recommend that you
- check the unit of weights and measurements used (for example imperial inches or metric centimetres)
- remember to allow extra time for delivery of your products
- if you have any queries about the products or shipping and delivery please contact the Seller directly using the details they provide on the Website – they will be happy to deal with any questions you have.

 

 

RETURNS AND REFUNDS POLICY - www.teateaexpress.com (and teateaexpress.co.uk)


This policy is part of the terms and conditions in using the website and buying from us. You can find our information and email and contact details, in the Seller's Information section.

 

(1) (a) The Website is a venue/facilitator bringing together Buyers and Sellers and so you are not purchasing products from us directly but from individual Sellers, as displayed on the website, and we are not party to a sale – any contract is directly between the individual Buyer and Seller.
(b) However, all our Sellers and everybody at www.teateaexpress.com (and teateaexpress.co.uk) are committed to making the buying experience enjoyable. Whilst we hope that your item reaches you in perfect condition, we understand that unfortunately, sometimes there are issues which mean a Buyer needs to return an item to a Seller. This policy provides details of how you can do this.

2(a) Consumers - the law relating to distance selling means that consumers (individuals buying wholly or mainly outside their trade, business, craft or profession) have the right to cancel orders for some products which are not damaged or faulty. Please see our Cancellations Policy where you are a consumer and want to return products which are not damaged or faulty.
(b) Otherwise, if a Buyer:
- has received faulty products, or;
- has a complaint about a product, or;
- feels that they have other statutory rights
then, since the agreement is directly between the Buyer and the Seller, the Buyer must contact the Seller who supplied the product.

(3) Sellers will comply with relevant and applicable legislation relating to returns within England and Wales which includes being responsible for letting Buyers know about their rights. We advise that
- Sellers should clearly confirm on each listing what a Buyer's rights are in relation to the product advertised and
- Buyers should check their position directly with the Seller before placing an order with that Seller.

(4) We advise Buyers to contact the Seller directly by email, using the Seller's email address provided in the Seller's Information section.
(a) for products which arrive damaged or faulty, we advise that this is done on the day of delivery;
(b) for all other complaints, we advise that this is done within 7 days after the day the products were received.

(5) (a) By using the website, all Sellers agree to immediately respond to any email or other communication from a Buyer (and in any event within 3 days) and to work with a Buyer to resolve any complaints or concerns within 7 days of the date of the Buyer's first contact.
(b) Sellers agree to work with a Buyer to resolve any issues, taking into account any legislation and, within our terms and conditions and policies.

(6) If a Seller agrees to accept a return from a Buyer, then the Buyer must comply with any reasonable instructions provided by the Seller – we refer to this as the Returns Method. For example, the Seller may ask
- that the product is returned in the original packaging if that is not damaged
- the Buyer to return the product using a particular type of shipping which is trackable.

(7) (a) If, within 7 days of the date of the Buyer's first contact with a Seller that
(i) Seller has not responded to a Buyer's complaint
or
(ii) Seller can not resolve an issue directly to the buyer's satisfaction
then either the Buyer or Seller may contact us directly at This email address is being protected from spambots. You need JavaScript enabled to view it.
(b) Although we have no obligation to do so because any sale and the agreement is directly between the Buyer and the Seller, where we are contacted directly, we may try to work with both Buyer and Seller to resolve any problem. However, ultimately, both Seller and Buyer understand and agree that
(i) whether we choose to get involved and what type of assistance we may offer rests entirely with us, and is at our own discretion
(ii) where either Buyer or Seller has asked us to assist, both will agree to and abide by any final decision we make

(8) Sellers also agree to tell us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 3 days of receipt/decision
(i) of any complaint or refund request made by any Buyer
(ii) of any Seller's decision as to resolving any Buyer's complaint or refund request and whether the Buyer has accepted your resolution
(iii) when a Seller agrees to make a refund (in full or part) to a Buyer

(9) Where a Buyer has returned a faulty product then, once it has been checked/tested by the Seller, a Buyer will be offered a replacement (if a Seller is able to do this) or refund.

(10) (a) Refunds are made within 14 days of receipt of the faulty item by the Seller.
(b) Buyers are initially refunded the cost of the faulty item and the amount paid for delivery
(c) Buyers will also receive the amount that the Buyer paid to return the product to the Seller, as agreed in the Returns Method.

(11) Refunds are made using the same payment method that the Buyer used to pay for their order/products. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.

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